1. Introduction

SubPaid ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered invoicing platform and related services.

2. Information We Collect

Personal Information

Name, email address, phone number
Business name and address
Payment and billing information
Account credentials

Usage Information

Invoice data and client information you input
Photos uploaded for Snap-to-Invoice feature
Voice recordings from SAM Voice Agent calls (with consent)
Device information and browser type
IP address and location data

3. How We Use Your Information

Provide and maintain our invoicing services
Process payments and manage subscriptions
Power AI features including Snap-to-Invoice and Payment Prophet
Conduct SAM Voice Agent calls on your behalf
Send notifications about invoices and payments
Improve and personalize our services
Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

Service Providers: Payment processors (Stripe), cloud infrastructure (AWS), communication services
Your Clients: Invoice information you choose to send
Legal Requirements: When required by law or to protect rights
Business Transfers: In connection with mergers or acquisitions

5. Data Security

We implement industry-standard security measures including:

256-bit SSL/TLS encryption for data in transit
AES-256 encryption for data at rest
SOC 2 Type II compliance
Regular security audits and penetration testing
Multi-factor authentication options

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Delete your data
Export your data
Opt-out of marketing communications
Withdraw consent

8. Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze usage, and personalize content. You can control cookies through your browser settings.

9. Children's Privacy

SubPaid is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: privacy@subpaid.com
Address: SubPaid, Inc., 123 Main Street, San Francisco, CA 94102